FREQUENTLY ASKED QUESTIONS

Q & AQ: What are your minimum order value and carriage charges?

A: There is no minimum order value and any order over £200 shipped to the UK mainland is carriage free. Any value below this will be subject to a £7 carriage charge. Northern Ireland and any off-islands are subject to price on application.

Q: What is your delivery turn around?

A: If you are based on the UK mainland and we receive your order by 1pm in almost every case you will receive your goods the next day. The only exception to this would be the highlands of Scotland which takes 2-3 days. Off-islands such as the Isle of Wight & Northern Ireland would take 2-4 days.

Q: How can I pay for my goods?

A: A credit account can be applied for which usually takes a couple of days to activate and is subject to our usual credit checks. Alternatively orders can be paid for on a pro-forma basis with a credit card or cleared funds via BACS or Cheque.

Q: Can you help me choose the correct fasteners for my application?

A: Yes, we have a technically strong external sales team who are happy to work with you to find the right solutions for your business.

Q: I have the opportunity to take on a commercial contract for windows & doors but the fastener specification is different to my current products. Can you help?

A: UKF stocks the largest choice of product types and materials available in the UK today, so we are confident your specification criteria will be met.

Q: Does your company or its products hold any recognised accreditations?

A: Yes, UKF has held BSI accreditation for many years and has just received re-certification to ISO9001:2008. UKF also actively seek to source all of its products from BSI approved sources.

Q: Do your products meet the requirements of BS7412 (window & door industry)?

A: Yes, all our WindowMASTER® fabrication screws not only achieve them in many cases they exceed them. Independent test certificates are available upon request.